Key Responsibilities:

• Handle Complaints: Respond to and resolve customer complaints through phone, email, or chat.
• Provide Solutions: Offer helpful solutions and information about products and services.
• Follow Up: Check back with customers to ensure their issues are resolved.
• Document Interactions: Keep records of customer conversations and resolutions.
• Team Collaboration: Work with other teams to solve more complex issues.
• Collect Feedback: Gather customer feedback to help improve services.
• Stay Updated: Participate in training to learn about new products and improve skills.
• Meet Goals: Achieve performance targets like response time and customer satisfaction

Qualifications:

• Education: Minimum D3 (Diploma) in any field.
• Experience: Some experience in customer service is a plus.
• Communication: Good spoken and written communication skills.
• Problem-Solving: Ability to find solutions to customer issues.
• Interpersonal Skills: Friendly and able to work well with others.
• Tech Savvy: Basic knowledge of customer service software and Microsoft Office.
• Detail-Oriented: Careful with details in documentation and follow-ups.
• Flexible: Open to working in a fast-paced environment.